(If you are using on-premise JIRA, can make the JIRA domain public by downloading ngrok. You can generate your API token here and verify your JIRA account. Under ‘Jira account configuration’, enter your JIRA domain URL, email address, and API key.This guide will help you find your API key.Ĭhoose how you want to sync updates between your Jira and Freshdesk.Ĭhoose whether you want to sync the inline image in the Freshdesk ticket description and other attachments between Freshdesk and JIRA using the toggle as shown below: Alternatively, you can click on the Marketplace Apps option and directly go to the Apps section to search for the app.Įnter your Freshdesk URL and your API key. You can find the Atlassian Jira Plus app under Popular Apps.On the top-right corner, click on the Marketplace app icon.The JIRA integration for Freshdesk supports both cloud and on-premise variants, from version 7.0 up to the latest version. Edit comments in JIRA and view the updated notes inside the Freshdesk ticket. ![]() Sync and Map comments, issue status, etc with Freshdesk in JIRA.Expand any ticket to view all conversations between the customer and the support team as well as all relevant ticket information.Customize the Freshdesk ticket information you see in JIRA.Freshdesk tickets can be found in the ‘Freshdesk for JIRA’ tab in JIRA.View Freshdesk tickets that are linked to a JIRA ticket in the sidebar next to the corresponding JIRA issue.View and access the inline images which are part of Freshdesk tickets, directly in the JIRA issue (Note: Maximum size of images allowed is 10MB).Create JIRA issues with the group, label, and other properties that can be auto-filled and auto-completed without having to fill manually.Search JIRA issues within Freshdesk using the text given in ‘Summary’, or with the JIRA issue number.Add tags to the Freshdesk ticket whenever a JIRA issue is created or linked so that it can be easier to filter, fetch and track issues in Freshdesk.Sync Freshdesk fields with Custom JIRA text fields - View more information in JIRA by mapping custom JIRA text fields to Freshdesk fields such as Source, Group, Agent, Freshdesk Ticket Number, Freshdesk Ticket URL, Customer Name, Customer Email Address, Customer Phone number, and Company Name. Sync ticket and issue status - Keep agents and customers updated based on the progress of an issue on JIRA Sync priorities- Prioritize issues in JIRA based on the severity of impact on your customers Sync comments - Have the support team and engineers communicate in real-time using notes and comments Here are some of the ‘Sync’ activities that you do with this integration:.Give engineers a complete view of all customer conversations related to an issue.Create JIRA issues from your Freshdesk account and link one or more Freshdesk tickets to a JIRA issue.Customize the JIRA fields you want to show in Freshdesk.Associate support tickets with issues in JIRA for bugs, feature requests, etc.Here are some things you can do with the integration: How does the integration work in Freshdesk and in JIRA?.Get a 360-degree view of every issue for efficient issue resolution. Your engineering team will have clear visibility of customer requests and issues, and your customers get better and faster support. ![]() The seamless two-way connection between Freshdesk and Jira ensures that your agents and the engineering team can collaborate effortlessly. Work better with your engineering team with the new and advanced Atlassian Jira plus app. ![]() We assure you that this change will not impact your product experience, and no action is required on your part. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. We have recently refreshed our branding across our offerings and changed the names of our pricing plans.
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